HKD.com Crypto Exchange Review: Fees, Security, and User Experience

Posted By Tristan Valehart    On 28 Mar 2025    Comments (13)

HKD.com Crypto Exchange Review: Fees, Security, and User Experience

HKD.com Exchange Risk Calculator

Exchange Overview

HKD.com is a Hong Kong-based crypto exchange with a custodial model, no clear regulatory license, and reported withdrawal delays. This calculator helps you assess how these factors align with your risk tolerance.

Risk Assessment Result

Overall Risk Level:

Risk Factors:

    Recommendation:

    Fee Comparison Table
    Exchange Maker Fee Taker Fee
    HKD.com 0.02% 0.02%
    Binance 0.02% 0.04%
    Coinbase 0.00% (maker) 0.50% (taker)
    Kraken 0.00%-0.16% 0.00%-0.26%

    Key Takeaways

    • HKD.com claims over $1billion daily volume but traffic data shows under 3,000 monthly visits.
    • Fees are advertised as 0% in some places, yet most sources list a 0.02% maker/taker rate.
    • The exchange is custodial, has no clear regulatory licence and has a history of withdrawal delays.
    • App stability issues (login failures, network errors) are common on both iOS and Android.
    • Compared with regulated giants like Binance or Coinbase, HKD.com falls short on trust, support and market reach.

    If you’re weighing whether to put crypto on a platform that markets itself as a global hub, this HKD.com review breaks down every public piece of data - from fee schedules to user complaints - so you can decide if the risks are worth the hype.

    What Is HKD.com?

    HKD.com is a Hong Kong‑registered digital asset exchange launched in 2019 under HKD.COM LIMITED. The company touts a 10,000‑sq‑ft physical trading floor in Hong Kong and claims to serve a worldwide audience with more than 100 spot pairs, P2P swaps, futures contracts, NFT marketplace, yield‑earning programs and a launchpad for new tokens.

    Core Services at a Glance

    • Spot Trading - over 100 cryptocurrency‑to‑cryptocurrency pairs.
    • P2P Trading - peer‑to‑peer fiat‑to‑crypto swaps.
    • Futures Contracts - leveraged contracts on major coins.
    • NFT Trading - marketplace for non‑fungible tokens.
    • Yield Earning - staking‑like programs that promise periodic returns.
    • Launchpad - token sales for vetted projects.

    Fee Structure - What You Really Pay

    Public statements are contradictory. FxVerify lists a “0% maker and taker” model, which would be unprecedented, while a GitHub audit records a 0.02% fee on both sides. For comparison, Binance and Coinbase charge between 0.05% and 0.10% for most traders.

    Fee Comparison (Typical Maker/Taker Rates)
    ExchangeMaker FeeTaker Fee
    HKD.com0.02%0.02%
    Binance0.02%0.04%
    Coinbase0.00% (maker)0.50% (taker)
    Kraken0.00%-0.16%0.00%-0.26%

    Even at 0.02%, HKD.com’s fees are on par with the lowest tier of major exchanges, but the lack of transparent fee schedules remains a red flag.

    Security Model - Custodial or Self‑Custody?

    HKD.com runs a fully custodial system. Users do not hold private keys; instead, the platform stores assets in a combination of hot and cold wallets protected by multi‑signature controls. While the company touts “cutting‑edge encryption,” the custodial nature means you are trusting HKD.com to safeguard your funds. No third‑party audit reports are publicly available, and the platform’s terms grant it broad discretion to freeze accounts for “financial verification” - a clause that has been invoked in multiple withdrawal complaints.

    Regulatory Standing - Is the Exchange Licensed?

    Regulatory Standing - Is the Exchange Licensed?

    Research from FxVerify shows no registration with HKMA, ASIC, FCA or any other recognized regulator. The lack of a licence places HKD.com in a gray zone, exposing traders to potential legal uncertainty, especially in jurisdictions that require exchanges to be AML/KYC compliant.

    Real‑World User Experience

    App reviews tell a consistent story. On iOS, the version 3.1.2 update promised “network optimisations,” yet users still report withdrawals stuck for weeks, sometimes over a year, with vague “financial verification” messages. Android users mention frequent “network error” screens that prevent login altogether. The Google Play rating sits at 3.8/5 from just over 200 reviews - a modest figure that hints at limited adoption.

    Withdrawal delays are the most serious complaint. Verified reviewers have posted screenshots of support tickets where the exchange asks for additional documents repeatedly, then remains silent for months. In contrast, regulated platforms often resolve withdrawals within 24‑48hours.

    Traffic, Market Position, and Growth Prospects

    SimilarWeb data shows only 2,742 monthly visits, a 99% organic share, 39% bounce rate, 1.56 pages per visit and an average dwell time of 10.6seconds. For perspective, Binance draws millions of visits daily. The low engagement suggests users either cannot access the service or lose trust quickly.

    FxVerify ranks HKD.com 420 out of 612 exchanges in organic traffic - squarely in the lower‑third tier. The physical storefront in Hong Kong is a unique marketing angle but does not compensate for the digital platform’s weak traffic and credibility gaps.

    Pros and Cons - Quick Reference

    HKD.com Strengths & Weaknesses
    ProsCons
    Wide product suite (spot, futures, NFT, yield, launchpad)No clear regulatory licence - high legal risk
    Competitive fee claim (0.02% or lower)Custodial wallet - users don’t control private keys
    Physical trading floor offers a unique brand storyFrequent withdrawal delays and account freezes
    Mobile apps available for iOS and AndroidPoor app stability - login/network errors common
    VIP discount program for high‑volume tradersVery low web traffic and user engagement metrics

    Bottom Line - Should You Trade on HKD.com?

    HKD.com markets itself as a “global” exchange, but the data tells a different story. The platform offers an impressive list of services, yet the lack of regulation, custodial risk, and a spate of withdrawal complaints make it a high‑risk choice. If you value transparency, fast withdrawals and regulatory protection, sticking with established players like Binance, Coinbase or Kraken is safer. For speculative traders who can afford to lose the amount they deposit, HKD.com could be a sandbox to test yield programs or NFT listings, provided they keep only a small portion of their portfolio and are prepared for possible lock‑outs.

    Frequently Asked Questions

    Is HKD.com regulated?

    No. Public records and third‑party analyses show that HKD.com does not hold a licence from any major financial regulator, which raises legal and compliance concerns for users.

    What are the actual trading fees?

    Most independent audits list a 0.02% maker and taker fee. Advertised “0%” rates have not been independently confirmed.

    Can I withdraw my funds instantly?

    Withdrawal times vary widely. Numerous users report delays of days to months, often due to “financial verification” requests.

    Is the platform secure?

    HKD.com uses a custodial hot‑and‑cold wallet system with multi‑signature protection, but no public security audit is available. Users must trust the exchange entirely.

    How does HKD.com compare to Binance or Coinbase?

    In terms of fees, HKD.com is comparable or slightly cheaper. However, Binance and Coinbase are regulated, have higher liquidity, better customer support, and far stronger user trust.